Frequently Asked Questions About Self Storage Sunshine Coast
How does self storage work?
A self storage centre provides customers with their own individual space. No one else can access it unless the customer issues another person with keys and space number/s. The owner of the goods is deemed to have knowledge of the goods in the space and is solely responsible for, and retains control over, not only their goods placed into storage but also access to that space and the facility by other persons on their behalf. Customers keep the key to their own space and can access it 24 hours per day / 7 days a week.
How safe is your storage facility?
Use your own special security key opens the security entry gate to access our security-fenced Self Storage of Caloundra facility at any time. Then access your own unit with keys you keep to your own padlock. Our facility is under 24 hour, state of the art video camera surveillance, monitoring activity that is recorded to hard disk.
The roadways are lit after dark and local street lighting lights up the front of the facility as well. Improvements have been made to the site, repairs are carried out as required and clients may be secure in the knowledge that the site is asbestos-free. Our management team at Ray White Commercial in Caloundra are experienced and professional, offering confidentiality and systems to ensure privacy of storers’ personal details.
Is there a standard with which Self Storage Of Caloundra complies?
Yes, definitely. Self Storage of Caloundra is operated under the same guidelines as member facilities of the Self Storage Association of Australasia, an organisation founded in 1990 by a small group of facility operators, but now a professional industry body which sets guidelines on legal, operational and ethical standards.
How do previous storers view Self Storage of Caloundra
Our level of client referrals to new customers is high and speaks to the service provided by our Ray White team. We receive regular compliments by email, mail and in person on the level of service we offer clients, on how they felt welcome and importantly on how we could not have helped them more. If you need storage visit or call the Ray White team and see why 100’s choose us and enjoy the best value self storage on the Sunshine Coast.
Is Self Storage of Caloundra above flood level?
Yes. We have not experienced any flood which has reached anywhere near our ground level.
What can I store?
Anything that can be moved is able to be stored - from a few boxes to a house full of furniture, cars and trailers; or stock, equipment, vehicles or archives for businesses. Items unsuitable for storage are any hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods.
How much space do I need?
We offer the most popular sizes of storage units and can assist customers to ensure you move into the most appropriate economical space specific to your needs. Telephone or call in during office hours – 8.30 am to 5.00 pm Mon to Fri – or email us for one of our friendly managers to contact you. Your inspection of the complex and the unit you are considering is welcomed and recommended to reassure yourself of the size required. Even if we have limited availability, we are able to reserve the unit size you prefer so we may allocate the next available one to you for whenever you need it.
If I want to store long term is 10 Daniel St a good storage environment?
Self Storage of Caloundra offers 24/7, easily accessible, ground level, lockable, affordable and quality storage units with security gate entry and security fencing. Being centrally located in Caloundra West, just off Caloundra Rd and near the Airport, the facility is very convenient. Our regular facility cleaning and maintenance also wards off unwanted visitors of the creepy kind. Top this off with great service and prepayment deals to suit you.
How much does storage cost?
The storage cost per calendar month is determined by the unit size, starting from as little as $142. There are no hidden charges, no deposit and no bond. The calendar month is from your start date through to the same date the next month. Great package deals are available for various storage period pre-payments to save you very real dollars.
What benefits are included in my storage cost?
At Self Storage of Caloundra there are no hidden charges or fees. You will benefit from our 24/7 video camera surveillance and security access entry gate for extra security, the ability to insure your goods for greater peace of mind and facility maintenance for cleanliness and safety.
Should I insure my goods in storage?
We recommend insuring your goods, especially against our Queensland storms. Self Storage of Caloundra has purpose-built buildings and systems in place to give our clients greater peace of mind and to allow you to insure your belongings whilst in storage. A phone call to your current home contents insurer will confirm if you may transfer your existing cover to our location. Vehicles may be insured via your vehicle insurer. We advise you to consult your current contents insurer about comprehensive transit insurance cover on your goods when you are moving, whether you move the goods yourself or opt to utilise a removalist. Alternately you may contact an independent insurer, Carts, on 1300 880 253 for Transit and Storage Insurance. Your level of cover will vary from insurer to insurer just as it does from removalist to removalist, some of whom may offer insurance cover in a variety of circumstances.
What payment methods do you offer?
We prefer the ease and security of Funds Transfers via Internet Banking. You may wish to set this up automatically to transfer from your account to ours by the due date each month or other payment period.
Is there a discount if I pay in advance?
Self Storage of Caloundra offers a range of package deals for various period prepayments, depending on unit availability or ‘Manager’s Specials’ but the minimum discounts applicable are 2.5% for 3 months, 5% for 6 months and 10% for 12 months advance payment of storage fees. Talk to our helpful managers to arrange a package deal tailored to suit you.
What happens when I want to move out?
Self Storage of Caloundra requires that a full 7 days’ notice to vacate your space be received. Otherwise we charge a week in lieu of notice. A refund, if due, based on charging a weekly rate for the used portion of the storage month, will be paid after inspection of the vacated unit. You should fully vacate your unit and leave it clean. We request that any new forwarding address be supplied together with your Bank A/c Name, BSB & A/c Number for any due refund to be processed.
Does the Manager have a key to my unit?
As this is a “Self Storage” facility, you hold the only keys to the padlock on your unit. The Manager does not.
How can I move my goods into storage?
You may move your goods yourself or utilise a professional removalist.
Where do I start?
Moving even a small load feels like a ‘big job’; but moving your household and family requires very methodical re-organization. To make it much easier, see our moving tips page to help you remember the things you need to organise.
Moving seems so hard!
Self Storage of Caloundra managers understand how stressful an experience moving home or office is and that the experience can be different for each individual. We make every effort to work with our customers to make the process as smooth as possible and welcome any suggestions to improve our service to you. Our professional managers can, based on the information you relay to them, estimate the space you need to store your valuable belongings and suggest extra services which may suit your needs or give helpful ideas.
We listen! Just call (07) 5491 4600